Frequently Asked Questions

Where do you ship from?

We ship from trusted fulfillment partners. Orders are processed within 1–3 business days and include tracking.

How long does delivery take?

Most orders arrive within 9–22 business days, depending on your location. You’ll receive tracking as soon as your order ships.

Do you offer tracked shipping?

Yes. Every order comes with tracked shipping, so you always know where your gear is.

Can I return or exchange my order?

If there’s an issue with your order (damaged, incorrect, or not as expected), contact us within 30 days of delivery and we’ll make it right.

Are your products tested for winter conditions?

Our products are selected specifically for cold-weather use and real outdoor conditions. We prioritize functionality, reliability, and simplicity.

Will this fit my shoes / work for me?

Each product includes a clear size guide and usage details on the product page. If you’re unsure, reach out before ordering—we’re happy to help.

Is this safe to use?

Our products are designed for everyday winter use. Always follow usage instructions and use caution in extreme conditions.

How can I contact you?

You can reach us anytime at support@treknest.ca. We typically reply within 24 hours.